Return Policy

We always want you to be happy with your Onar purchase. If, for any reason, you are not satisfied, you may return the items within fourteen (14) days from the date of delivery. To be eligible for a return or exchange, items must be unused, in their original condition, and returned with original hangtags and packaging.

The cost and arrangement of return shipping are the customer’s responsibility.

Products should be sent to the following address:

Onar Studios
Tarkkampujankatu 15
00120 Helsinki
Finland

After you have made the return shipment, please provide us with the tracking number.

If you need to modify or cancel your order, please contact us at onar@onarstudios.com with your order number in the subject line within a few minutes of placing your order.

Office fee on returns

Finland: Free of charge
EU/Switzerland: 10€
Non-EU/Overseas: 25€

The return fee will be deducted from your refund amount.

Once your return is received and accepted, we will issue a refund following the method of your payment. Depending on your bank or credit card, the refund can take up to 7-10 business days.

Kindly note that gift cards are non-refundable.

Cancellation Policy

At Onar Studios, we are committed to delivering high-quality products with care and integrity. In the event of an unexpected delay, customers may have the right to cancel their order under the conditions outlined below.

Customised Products – Final Sale and No Returns

All customised, personalised, bespoke, or made-to-order products are final sale and cannot be cancelled, returned, exchanged, refunded, or altered once the order has been placed or production has begun. By placing an order, you confirm that all specifications, measurements, colours, names, text, images, and other customisation details are accurate and approved.

Onar Studios is not responsible for errors, omissions, or dissatisfaction resulting from customer-provided information or failure to review the order details. We will only consider a remedy where the product is materially defective, damaged upon delivery, or does not conform to the specifications approved by the customer. Any such issue must be reported in writing within 14 days of delivery, with clear photographic evidence.

This policy does not affect any mandatory consumer rights that cannot legally be excluded or limited under applicable law.