ONAR Studios offers complimentary returns on items within 14 days of original purchase. If 14 days have gone by since your original date of purchase, we unfortunately cannot offer you a refund or exchange. Kindly note that custom-made pre-order items, face masks and gift cards are non-returnable and are not eligible for exchange.
To be eligible for a return or exchange, your items must be unused and in the same condition that you received them. Items must also be returned with original hangtags and in the original packaging. Original packaging includes standard shipping box / ONAR Studios shopping bag, and an ONAR studios card.
To complete your return, please follow the process detailed here:
- Send an email to email@example.com with your order number, return reason, and return address
- We will send you a code / return label for the return.
- Drop package off at the local office of the designated shipping carrier or schedule a pickup
- Items purchased online can also be returned directly to our store.
* Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Depending upon your bank or credit card company, the refund can take up to 7-10 business days to post. If 10 business days have passed and you still have not received your refund, please contact firstname.lastname@example.org
Kindly note that you will be refunded only for the price of the returned item, not for the original shipping costs.
ONAR Studios does not offer price adjustments on any merchandise.
All items with the exception of custom-made pre-order items and face masks are eligible for exchange within 14 days of the original purchase date.
ONAR Studios cannot accommodate automatic order cancellations at this time. Upon receiving your order, please return the original item for a refund referencing the return instructions above.