We always wish that you are happy with your ONAR purchase. If whatever reason you are not satisfied with your product, you can return purchased items within fourteen (14) days from the date you receive them. To return or exchange, the items must be unused and in the same condition that you received them. Items must also be returned with original hangtags and in the original packaging.
To complete your return, you should mail your product to the following address: ONAR Studios, Pursimiehenkatu 16, 00510 Helsinki, +358442372918.
You will be responsible for paying for your own shipping costs for returning your item. Items purchased online can also be returned directly to our store.
Once your return is received and accepted, we will issue a refund following your method of payment. Depending upon your bank or credit card company, the refund can take up to 7-10 business days.
Kindly note that custom-made items, face masks and gift cards are non-refundable.