ONAR Studios offers complimentary returns on full price items within 30 days of original purchase. Sale and pre-order items are non-refundable and are only eligible for exchange within 30 days of the original purchase date. If 30 days have gone by since your original date of purchase, we unfortunately cannot offer you a refund or exchange.
To be eligible for a return or exchange, your items must be unused and in the same condition that you received them. Items must also be returned with original hangtags, order confirmation slip, and in the original packaging. Original packaging includes standard shipping box, ONAR Studios shopping bag, and an ONAR studios card.
Gift cards are non-returnable.
To complete your return, please follow the process detailed here:
- Send an email to firstname.lastname@example.org with your order number, return reason, and return address
- Find the return label within your order parcel. Place it onto the standard shipping box in which you received your order
- Drop package off at the local office of the designated shipping carrier or schedule a pickup
* Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Depending upon your bank or credit card company, the refund can take up to 7-10 business days to post. If 10 business days have passed and you still have not received your refund, please contact email@example.com
ONAR Studios does not offer price adjustments on any merchandise.
Sale and pre-order items are non-refundable and are only eligible for exchange within 30 days of the original purchase date.
ONAR Studios cannot accommodate automatic order cancellations at this time. Upon receiving your order, please return the original item for a refund referencing the return instructions above.